We want you to feel confident when shopping with us – knowing we’ve got your back!. Items can be returned within 30 days for an exchange or refund. Items must be unworn, with no signs of wear, and have all original tags attached(Please note: shoes mu
You can return items through our online returns portal, drop them off in-store, or post them back to our Returns Office.Online returns are processed during Monday to Friday. NZ RETURNS:. Flo & Frankie – ATTN: Returns OfficePO Box 137072Parnell 1052Au
In-store Purchases:If you've purchased in-store, you're welcome to pop into any of our boutiques to exchange your item. Online Purchases:For online orders, we offer three flexible exchange options:. Option 1: Exchange in-storeYou can exchange your it
You can track the status of your return at any time through our Refundid portal. Once your return has been received and processed, the status will be updated in the portal. You’ll also receive email notifications to keep you informed every step of th
If you believe your return parcel has been lost in transit, here’s what to do:. You’ll need to contact the courier directly to lodge a missing parcel enquiry and begin a claim. If you used our Refundid returns service, your tracking details (Track &
We’re so sorry to hear something’s not quite right with your item!. If the fault is minor and repairable, we’re happy to offer a credit towards the repair cost, so you can continue enjoying your piece and help reduce landfill. If the item isn’t repai
Once your refund has been processed by our team, you’ll receive an email confirmation. Please allow 2–3 business days from the time you receive that confirmation for the funds to appear back in your account.Processing times may vary slightly dependin
If you’re eligible for a refund and paid for your order using Afterpay, here’s what to expect:. Please allow up to 5 additional business days for your refund to be processed by Afterpay once we’ve completed it on our end. Your refund will be returned
There are a few reasons why you may not have received a full refund:. Shipping Charges: If your order total was under $80, a shipping fee was applied and is non-refundable. Return Label Fee: If you used our prepaid return label, a $10 return shipping
Yes! You're welcome to return your online order at any of our boutiques. Find your nearest store here. You have two options when visiting a store:. Exchange in-store: Our team will happily assist you with finding the right size or style on the spot.
Yes - most sale items can be returned within 30 days of receiving your order for an exchange or refund. However, please note:. Items marked as FINAL SALE are already heavily discounted and are not eligible for return or exchange. You’ll see this clea
Due to strict hygiene and safety standards, we’re unable to accept returns or exchanges on the following product categories:. Earrings. Cosmetics & beauty products. Facemasks. Lingerie and intimates. We appreciate your understanding, and encourage yo
If you placed an order using a gift card, we will refund the amount as store credit, as gift cards are non-refundable and cannot be returned or exchanged for cash. If you have any questions, feel free to reach out to our Customer Care team:customerca
If you return an order that was paid using an e-gift card, the refund will be applied back to that same e-gift card, allowing you to use it again for future purchases. Please note: E-gift cards themselves are non-refundable and cannot be exchanged fo
When a return is processed, it’s linked to the original customer details that the order was placed under. If you’re returning a gift, you’ll need to either:. Contact the person who gifted the item to you to obtain the original order detailsor. Provid
If you return an item purchased using online store credit, your refund will be issued back to your store credit balance. If your order was paid using a combination of store credit and a card, your refund will be split:. First refunded back to your ca
If you return an item and choose to receive an online store credit, and you originally paid using Laybuy or Afterpay, you will still need to continue making your scheduled payments to the payment provider. Because the refund is issued as store credit