I Received the Wrong Item – What Should I Do?Updated 35 minutes ago

We’re sorry to hear you received the wrong item! To get this sorted quickly, please use our Returns Portal to lodge an exchange request.

When submitting your request, be sure to provide:

• Details of the incorrect item you received

• Any relevant information about your order

Once your request is submitted, it will be placed under review while our team verifies the details. After approval:

1. You’ll receive a free returns label to send the incorrect item back.

2. We’ll dispatch the correct item to you as soon as possible.

This process helps us ensure exchanges are handled quickly and accurately, so you get the item you ordered without any extra cost.