What to Do If Your Item Is Faulty/DamagedUpdated 22 days ago

We’re sorry to hear that your item isn’t quite right. To make the process easy, we ask that all faulty items are lodged through our Returns Portal

If your item was purchased in store, please return it to the original boutique where it was purchased so the team can assess it in person.

If your item was purchased online, you’ll need to provide the following when lodging your request through our Returns Portal:

• A clear explanation of the fault

• Photos showing the issue

Once submitted, your request will be placed under review while our team assesses the fault. After reviewing, we’ll either approve a return or exchange, or let you know if the item cannot be accepted.

Sustainability note: If we believe the garment is repairable, we’ll always encourage a repair over a return or replacement. In these cases, we’ll cover the repair costs or provide a pre-paid label for the item to be sent back to our Head Office for in-house repair.

Important: If your item was purchased more than 6 months ago, please email our Customer Care team directly at 📧 [email protected] for assistance.

This process helps us ensure every item meets our quality standards while reducing unnecessary waste.