ExchangesUpdated 3 months ago

In-store Purchases:
If you've purchased in-store, you're welcome to pop into any of our boutiques to exchange your item.

Online Purchases:
For online orders, we offer three flexible exchange options:

Option 1: Exchange in-store
You can exchange your item at any Flo & Frankie boutique.

If you’re unable to make it in-store, please see options below.

Option 2: Immediate Reorder & Refund

• Place a new order for the item you’d like instead.

• Return the original item to us via our Returns Portal.

• Once your return is received, we’ll issue a full refund to your original payment method.

Option 3: Standard Exchange

• Lodge your exchange request via our Returns Portal.

• Send the original item back to us.

• Once received, we’ll ship out the replacement item.