If you need to cancel your order, please get in touch with our Customer Care team as soon as possible:. Email: [email protected] Phone: NZ: 0800 452 149 AU: 0483 980 982. Be sure to include your order number and the reason for cancellat
If you’ve entered the wrong shipping address, please contact us as soon as possible so we can try to update it before your order is dispatched. Email: [email protected] Phone: NZ: 0800 452 149 AU: 0483 980 982. Please include your order
As a New Zealand–based company, we want to ensure our international customers are informed about potential customs duties, taxes, and fees that may apply to their orders. If you’re placing an order for delivery outside of New Zealand, your purchase m
To get your items to you as quickly as possible, we sometimes ship orders from multiple locations - depending on where each product is available. This means your order may arrive in separate parcels. Each shipment will include its own tracking link,
Yes, we do! You can add gift wrapping at checkout for your items. Simply select the gift wrap option during checkout, and be sure to note which items you'd like wrapped together. Our team will take extra care to present your order beautifully - perfe
If something’s missing from your order - don’t worry! Sometimes your order may be split into multiple shipments, especially if it’s coming from different locations. Step 1: Check your email (and spam folder) to see if you’ve received separate trackin
We’re so sorry for the inconvenience! If your item arrives with a security tag still on, here’s what you can do:. Option 1: Visit a store nearbyYou can take the item to any Flo & Frankie boutique, or another store that uses the same detagging system
To successfully use your birthday voucher, please ensure your order meets the following criteria:. The voucher is valid for a single online order only. It applies only to full-priced items (sale items are excluded). Your total must be $100 or more, e
If you accidentally entered the wrong email address when placing your order, don’t worry!. Please contact us at [email protected] with the correct email, and we’ll update your order details and resend your confirmation. Let us know if th