Can I change the shipping address on my order?Updated 15 days ago

If you've entered the wrong delivery address, get in touch with us as soon as possible — we can only update it before your order is dispatched.

Before your order has been dispatched

Contact our Customer Care team right away with your order number and the correct delivery address:

• Email: [email protected]
• Phone — NZ: 0800 452 149
• Phone — AU: 0483 980 982
• Hours: Monday to Friday, 9am–5pm NZT

We'll do our best to update the address before it leaves our warehouse, but we can't guarantee changes once an order is being processed for dispatch.

After your order has been dispatched

Unfortunately, once an order has been shipped we're unable to change the delivery address from our end. Here's what you can try:

• Contact the courier directly. Depending on the carrier and the stage of delivery, they may be able to hold the parcel at a depot or redirect it for you. Your tracking email will include the courier's details.
• If the parcel is undeliverable and gets returned to us, we'll be in touch to arrange redelivery to the correct address.

How do I know if my order has been dispatched?

You'll receive a shipping confirmation email with a tracking link once your order leaves our warehouse. If you haven't received this email yet, there's a good chance your order hasn't been dispatched — contact us immediately.