I didn’t receive my order confirmation or shipping emailUpdated a month ago

If you placed an online order but haven’t received your order confirmation or shipping email, please try the following:

1. Check your junk, spam, promotions, and other filtered folders.
2. Confirm that you’re checking the email address used at checkout.
3. Allow time for your order to be processed and dispatched. Once your order has been picked up by the courier, we’ll send tracking details by email.

If you entered the wrong email address, please contact [email protected] with the correct address so we can update your order details and resend the confirmation.

If you still can’t find your order email, contact our Customer Care team with:

• The email address used at checkout
• Your full name
• Your delivery postcode
• The approximate value of your order

These details will help us locate your online order and check its status. If your purchase was made in one of our physical stores, please contact that store directly, as store purchases are handled separately.