What should I do if my order arrives with a security tag still attached?Updated 2 months ago

We’re so sorry for the inconvenience! If your item arrives with a security tag still on, here’s what you can do:

Option 1: Visit a store nearby
You can take the item to any Flo & Frankie boutique, or another store that uses the same detagging system - such as Kmart, Jay Jays, Glassons, or The Warehouse. Their team should be able to remove the tag for you.

Option 2: Return to us for removal
If visiting a store isn't an option, please contact our Customer Care team. We'll send you a prepaid return label, have the item sent back to us for de-tagging, and then resend it ASAP.

Contact our customer care team and we’ll help sort it out quickly!

Email: [email protected] Phone: NZ: 0800 452 149  AU: 0483 980 982