Payments
What payment methods do you accept?
You can choose from a range of secure payment options at checkout, including:. Visa & Mastercard. PayPal. Afterpay – 4 fortnightly interest-free payments. Zip Pay – flexible payments your way. Flo & Frankie Gift Cards (physical or e-gift). Online Sto
Why was my payment declined?
If your payment didn’t go through, it could be due to:. Incorrect card details. Expired card. Insufficient funds. A temporary hold by your bank. Browser or device settings blocking the payment window. Try refreshing your browser or switching devices.
What currency will I be charged in?
Orders placed via floandfrankie.com (NZ site) will be charged in NZD. Orders placed via floandfrankie.com.au (AU site) will be charged in AUD. If you're unsure which site you're on, just check the URL or footer - or reach out and we’ll point you in t
Can I request a receipt or tax invoice?
Yes! A confirmation email with your order summary is automatically sent to your inbox after purchase. Need a formal tax invoice? Just get in touch with our team at [email protected] and we’ll send one through.