Why isn’t Afterpay showing at checkout?Updated a month ago

Afterpay is available for eligible in-stock items, but it won’t appear as a payment option in every checkout.

Common reasons Afterpay isn’t showing

• Your cart includes a pre-order item. Afterpay isn’t available for pre-orders or mixed carts containing pre-order and in-stock items.
• You’re signed in to Shop Pay.
• Your browser profile is automatically selecting another payment option.

How to use Afterpay

1. Remove any pre-order items from your cart, or place them in a separate order using another payment method.
2. Log out of Shop Pay.
3. Try checking out as a guest or using a private or incognito browser window.
4. Return to checkout and select Afterpay if it’s available for your order.

If Afterpay still doesn’t appear, please contact our Customer Care team at [email protected].