Online/Instore Credits & Gift Cards
What can I use my Online Store Credit on?
Online Store Credit can be used to purchase any item available on our website - including:. Sale items. Full-price items. Fashion. Homewares. The only exception: Gift cards (both physical and e-gift cards) cannot be purchased using store credit. If y
Where can I find my online store credit?
Your online store credit is linked to your Flo & Frankie online account. To view your balance:. Log in to your account using your email and password via our website - log in here Account Log-in. Click on the person icon in the top right corner of the
How do I use my online store credit?
To use your online store credit, make sure you're logged in to your account before heading to checkout. 🔐 Log in here: floandfrankie.com/account. Once you're logged in:. Add items to your cart. Proceed to checkout. At the payment step, you'll see an
I have a online store credit, but it is not on my account?
If you're signed in but don't see your store credit under your account details, it may be because the credit is linked to your in-store account, not your online one. At this time, online and in-store accounts are not merged, but don’t worry - we can
Can I use my instore credit, online as well?
At this time, online and in-store accounts are not connected, so in-store credit won’t automatically appear in your online account. However, we’re more than happy to help!We can transfer your in-store credit to your online account manually. Simply co
What happens to the rest of my credit if I don’t use it all on an order?
No worries - you don’t need to use your entire store credit in one go. Any unused balance will remain on your customer account and can be used for future purchases. Go to floandfrankie.com/account. Log in using the email and password linked to your a
Does my online store credit have an expiry?
Our Online Store Credits do not expire - you can use them whenever you're ready to shop again!. If you’re having any trouble locating or using your credit, feel free to flick us an email at [email protected] and we’ll be happy to help.
What's the difference between an e-giftcard and Physical Gift card?
e-Gift CardAn e-gift card is sent directly to your email, ready to forward to your lucky recipient or print out to gift in person.Please note: e-gift cards can only be redeemed online (not in-store).They're perfect for a last-minute gift!. Physical G
How do I check my balance on my physical gift card?
You can check your balance online at any time.Visit the website here to view your current gift card balance.