Can I return or repair a damaged item?Updated 4 months ago
We’re so sorry to hear something’s not quite right with your item.
At Flo & Frankie, we’re all about repair over replace where possible. If your item has a minor, repairable fault, we’re happy to offer a credit towards the repair cost so you can continue enjoying your piece (and help reduce waste).
If the item is not repairable, we’re more than happy to arrange a refund or exchange.
To get started, please email us with:
Your order number
A brief description of the issue
A few clear photos of the fault