Shipping & Delivery
Christmas Delivery Cut-Off Dates
To help your gifts arrive in time for Christmas, please place your orders by the following dates:. NZ Standard Delivery (NZ Post)Order before: 22nd December. NZ Express Delivery (NZ Post)Order before: 24th December (by 12:00pm / midday). For deliveri
New Zealand Shipping
Enjoy free shipping on all orders over $80 NZD within New Zealand. Flat Rate Shipping: $6.00 NZD (includes rural delivery). Please note: We do not ship to P.O. Boxes. We aim to dispatch all orders within 24 hours (Monday–Friday). Once dispatched, sta
Australia Shipping
Enjoy free shipping when you spend over $100 AUD within Australia. Flat Rate Shipping: $9.99 AUD (nationwide). We are currently partnered with DHL for international shipping from New Zealand to Australia. Orders received before 10am AEST, Monday–Frid
Express Delivery
Express Delivery is our fastest shipping option, designed to get your order to you the same day. Place your order online before 1pm, and it will be dispatched by 3pm and delivered by 9pm the same day. The cost for Express Delivery is $18. Express Del
Do You Ship Internationally?
At this time, we only ship to New Zealand and Australia. ✔ We offer delivery throughout New Zealand✔ We offer delivery throughout Australia. Unfortunately, we do not ship to other international destinations at this stage.
Do you deliver to rural addresses?
Yes, we sure do! We’re proud to deliver Flo & Frankie orders nationwide, including all rural addresses. Please note that rural deliveries may take a few extra days to arrive, as your parcel is handed over to a rural delivery driver after reaching the
What should I do if my package says delivered but I didn't receive it?
If your tracking shows your package as delivered but it hasn’t turned up, here’s what we recommend:. Double check your property - couriers may leave parcels behind fences, in letterboxes, garages, or other secure spots. Check with neighbours - it’s n