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Flo and Frankie Help Centre logo

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Sales and promotional event ordersUpdated 16 days ago

During major sales and promotional events, we may receive higher than usual order volumes. This can make dispatch take a little longer than usual.

Please allow up to an additional 3 business days for your order to be dispatched during busy promotional periods. We will do our best to get your order on its way as quickly as possible.

If an item becomes unavailable

In some cases, an item may become unavailable while we are preparing your order. If this happens, we will let you know by email and automatically refund the unavailable item to your original payment method.

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