What is your return policy?Updated 23 days ago

Returns Policy

We want you to shop with confidence, knowing we’ve got your back 💛

Online and in-store purchases can be returned within 30 days for an exchange or refund, provided the following conditions are met:

• Items must be unworn, with no signs of wear, and have all original tags attached
• Shoes must be returned in their original box

Online purchases

• All returns must be lodged through our Returns Portal
• Once submitted, items can either be posted back using a return postage label or dropped into any one of our boutiques
• A $10 fee will be deducted from your refund if you choose to use the return postage label provided through our Returns Portal
• If you choose to send your return back using your own postage label, return shipping costs are the responsibility of the customer

In-store purchases

• Mark down items purchased at our Manawa Bay and Onehunga store must be returned back to these locations. 
• Full-price items may be returned to any Flo & Frankie Boutique
• Return postage labels are not available for in-store purchases

If you need any help along the way, our friendly Customer Care team is here for you Monday to Friday, 9am to 5pm NZT

Email: [email protected] Phone: NZ: 0800 452 149  AU: 0483 980 982