PRE-ORDERS
What is a pre-order?
A pre-order allows you to reserve an item before it becomes available for general sale. It’s the best way to secure your size and style before it sells out!. Once the item is available, your order will be processed and shipped out as soon as possible
How do I place a pre-order?
Shop as normal - eligible items will be clearly marked as Pre-Order. Just add the item to your cart and check out like usual. We’ll take care of the rest and keep you updated along the way!
When will I be charged?
Your card will be charged at the time you place your pre-order. This secures your item ahead of its official release.
Can I cancel or change my pre-order?
Yes! You can cancel your pre-order any time before it ships. Just click the link below to manage your order:. Manage My Order. Please note: Once your item has shipped, it follows our Returns Policy. If you need any help or have questions, feel free t
Can I combine pre-order items with in-stock items?
Absolutely! You’re welcome to order both pre-order and in-stock items together - just note they will be shipped separately:. In-stock items ship out right away. Pre-order items ship once available. You’ll only be charged once for shipping (if applica
Why does my checkout look different?
You might notice a slightly different checkout experience when purchasing a pre-order item. That’s because we’ve partnered with Purple Dot, a trusted pre-order platform that helps us manage these orders smoothly and securely. Rest assured, your order
Can I return a pre-ordered item?
Yes, absolutely! Pre-orders are fully returnable in line with our Returns Policy. Once your item has been delivered, you'll have the same return time frame and options as any other purchase. If you need a hand initiating your return, feel free to rea
What happens if there’s a delay with my pre-order?
While rare, delays can happen. If your estimated shipping date changes, our team will get in touch with you as soon as possible. You’ll be given the option to either:. Wait for the new delivery date, or. Cancel your pre-order for a full refund. If yo
Will pre-order items ever sell out?
Yes! Pre-order stock is limited. Once it's gone, the item will be marked as Sold Out. We always recommend placing your pre-order early to secure your size and avoid missing out – especially on popular styles!