What to Do If Your Item Is FaultyUpdated 39 minutes ago

We’re sorry to hear that your item isn’t quite right! To make the process easy, we ask that all faulty items be lodged through our Returns Portal.

Here’s what you’ll need to provide:

• A clear explanation of the fault

• Photos showing the issue

Once submitted, your request will be placed under review while our team assesses the fault. After reviewing, we’ll either approve your return or exchange, or let you know if the item cannot be accepted.

Important: If your item was purchased more than 6 months ago, please email our Customer Care team directly at 📧 [email protected] for assistance.

This process helps us ensure every item meets our quality standards while reducing unnecessary waste.